1. Information Collection
When we provide technical support services to you, we also may collect (in some instances with your authorization first), the following information about your computer or other device:
- Technical information about the basic configuration and operation of your computer, including operating system version, processor type, disk space, memory space, and number of drivers;
- Information about USTechSupport software on your computer, including the version and when it was installed and upgraded; and
- Certain events that occur on your computer, including when USTechSupport software is installed, when USTechSupport software receives threat updates, and when errors occur in USTechSupport software.
This information collected as part of our provision of technical support services to you is sent only to USTechSupport when you reach out to us for assistance, and it is stored in an anonymous form that cannot be used to identify you. By way of explanation, although USTechSupport knows, based on the information, that there is a customer with a certain kind of computer that is performing certain functions, USTechSupport, does not know the customer's identity unless you tell it to us. In the event that it is necessary for USTechSupport to learn your identity in order to diagnose certain kinds of problems or to monitor your computer for certain events, you will be asked to authorize USTechSupport to collect the additional information. You can make your selection as to whether USTechSupport may collect this additional information before the software is installed or buy using a control panel included in the software. You can change your selection concerning this feature by using the control panel.
For a complete list of the information we may collect as part of the services we offer, click here.
The Website is intended for a general audience. We do not knowingly collect personal information from children under the age of 13. We will delete any personal information collected that we later determine to be from a user younger than the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact Customer Service using the contact information in Section 14 below.