Frequently Asked Questions

How does MyCleanPC work?

MyCleanPC is a downloadable software tool that offers you a free diagnosis of issues that may be affecting your PC’s performance. Once you’ve completed your diagnosis, you can choose to activate the full version of the software in order to remove many of the issues that have been found. If you choose, you can also contact our LiveTech PC Support team for an advanced diagnosis and assistance with your PC.


What does MyCleanPC do?

The full, paid version of the MyCleanPC software will attempt to remove issues found with your PC's registry and hard drive, including removal of junk files, unneeded registry entries, Internet browsing traces, and fragmented portions of your hard drive. For more detailed information on the MyCleanPC software functionality, please click here.


How do I activate the full version of MyCleanPC?

You can purchase an activation code for the full version of MyCleanPC by clicking “Fix All Issues and Speed Up Your PC” in the MyCleanPC software. This will take you to a website where you can purchase an activation code that will be e-mailed to you.


How do I activate my software?

If you purchased MyCleanPC PC Optmizer and would like to activate the software yourself, please follow the steps below.

  1. Open the MyCleanPC software
  2. Click the “Activate Now” button in the software
  3. Copy the activation code in your purchase confirmation email by highlighting it and
    pressing CTRL + C
  4. Paste the code into the field in the “Enter Activation Code” window by clicking the field and pressing CTRL + V
  5. Press “Activate”

How do I uninstall MyCleanPC?


Windows XP

  1. Click the Start button on the Windows Taskbar
  2. Select Control Panel
  3. Double-click Add or Remove Programs
  4. In the Currently installed programs box, click the program that you want to remove, then click Change or Change/Remove
  5. Follow the instructions that appear on the screen to make the changes that you want

Windows Vista/7

  1. Click the Start button on the Windows Taskbar
  2. Click on Control Panel
  3. Click Programs and then "Programs and Features"
  4. Choose the appropriate USTechSupport program, and then click on Uninstall. (You may choose the option to Change or Repair the program, if it is available.)
  5. Enter your administrator password or confirmation if prompted for it
  6. Once the program is uninstalled, close the Programs and Features window

How is MyCleanPC related to USTechSupport?

MyCleanPC is a brand of USTechSupport, a leading provider of software and premium tech support services to customers in the US. You can learn more about USTechSupport by visiting


What are the system requirements for MyCleanPC?

  • Broadband internet connection (not dial-up) Microsoft Windows XP with SP2, Microsoft Windows Vista, Windows 7, Windows 8, or Windows 10
  • Graphics mode 800x600 with 24 bit colors
  • Minimum 128MB free hard disk space
  • Intel Pentium 4/5 or AMD processor with 500 MHz
  • Minimum 256MB RAM

Who do I contact with questions about my account, purchase, or product support?

For questions related to your account, purchase, or help using MyCleanPC, please call (866) 793-0453.


How do I cancel my annual subscription?

To cancel your software subscription, please call (866) 981-1005.


What is the MyCleanPC refund policy?

MyCleanPC comes with a 30 day risk free guarantee. If for any reason you are not completely satisfied with your MyCleanPC software, simply contact our customer support toll free at (866) 793-0454 within thirty (30) days of purchase for a full refund. For more information on our refund policy, please refer to the refund section of our Terms of Service.




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