1. Information Collection
When we provide technical support services to you, we also may collect (in some instances with your authorization first), the following information about your computer or other device:
- Technical information about the basic configuration and operation of your computer, including operating system version, processor type, disk space, memory space, and number of drivers;
- Information about USTechSupport software on your computer, including the version and when it was installed and upgraded; and
- Certain events that occur on your computer, including when USTechSupport software is installed, when USTechSupport software receives threat updates, and when errors occur in USTechSupport software.
This information collected as part of our provision of technical support services to you is sent only to USTechSupport when you reach out to us for assistance, and it is stored in an anonymous form that cannot be used to identify you. By way of explanation, although USTechSupport knows, based on the information, that there is a customer with a certain kind of computer that is performing certain functions, USTechSupport, does not know the customer's identity unless you tell it to us. In the event that it is necessary for USTechSupport to learn your identity in order to diagnose certain kinds of problems or to monitor your computer for certain events, you will be asked to authorize USTechSupport to collect the additional information. You can make your selection as to whether USTechSupport may collect this additional information before the software is installed or buy using a control panel included in the software. You can change your selection concerning this feature by using the control panel.
For a complete list of the information we may collect as part of the services we offer, click here.
The Website is intended for a general audience. We do not knowingly collect personal information from children under the age of 13. We will delete any personal information collected that we later determine to be from a user younger than the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact Customer Service using the contact information in Section 14 below.
2. Use/Disclosure of Personal Information
The USTechSupport and its affiliates and subsidiaries may use your information as follows:
- to place an order made through the Website and fulfill your order request, including to send you a software activation code;
- to improve our technical support and the overall experience at the Website;
- to process transactions or provide you with information such as to send you electronic newsletters or to provide you with special offers or promotional and marketing materials on behalf of us or third parties, including to let you know about new products, services or upcoming events;
- to improve the Website, marketing endeavors and our Website offerings;
- to customize your experience on the Website or to serve you specific content or ads that are relevant to you;
- to provide customer support;
- to contact you with regard to your use of the Website and, in our discretion, changes to the Website and/or Website's policies;
- to identify your service, support and Website preferences so that you can be informed of new or additional products, services and promotions;
- to enable you to participate in a variety of the Website's features such as to enable you to participate in online entry sweepstakes, contests or other promotions;
- to improve the overall experience at the Website;
- for internal business purposes; and
If for any reason you would no longer like to receive email marketing messages from the USTechSupport, you may follow the instructions contained within our promotional emails or please click here. Please allow up to ten (10) days for us to process your request. This will not affect subsequent subscriptions and if your opt-out is limited to certain types or categories of emails the opt-out will be so limited. Please note, if you opt not to receive marketing emails from the USTechSupport, you may still receive "transactional" email messages regarding your account, use of the Website or your order (e.g., order confirmation, shipping information, recall notices, customer service notifications, etc.). If you have questions or concerns regarding this statement, please contact Customer Service.
We may contract with companies or individuals to provide certain services including email and hosting services, credit card processing, shipping, data management, surveys and marketing, promotional services, to assist in preventing or deterring fraud, etc. We call them our "Service Providers". We may share personally identifiable information with Service Providers solely as appropriate for them to perform their functions, but they may not use such information for any other purpose.
We do not share your credit card information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities, including, but not limited to, delivering a product or service that you order.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our Website. Please be aware that you are providing your personal information to these third parties and not to USTechSupport.
The USTechSupport may, in its sole discretion, disclose personal information in special cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the rights of the USTechSupport or to anyone that could be harmed by such activities; (2) when we believe in good faith that the law requires it; (3) to a subsequent owner, co-owner or operator of a Website or applicable database or in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process; and (4) in situations involving threats to the physical safety of any person.
3. Information Security
We use Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information. Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Website and provide us with your information at your own risk.
4. Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
5. Technology Utilized / Tracking Technologies
We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, browser and device fingerprinting, network traffic monitoring, active scripting, recognition technologies and scripts, to analyze trends, administer the Website, tracking users' movements around the Website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
There may be other tracking technologies now and later devised and used by us in connection with the Website. Further, third parties may use tracking technologies in connection with our Website, which may include the collection and storing of information about your online activities over time and across third-party websites or online services.
The Website may use code provided by Yahoo! to collect information about goods and services of interest, including, in connection with the collection of information to provided behaviorally targeted or interest-based advertisements to you as further explained in Section 7 below. To learn more about the choices offered by Yahoo!, visit the Yahoo! Ad Interest manager at https://aim.yahoo.com/aim/us/en/optout/.
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our Website or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
We collect anonymous software performance data so that we can improve performance of our software and services. You have the option to turn off this data collection. We collect the following data:
- Every time any button is clicked inside the software
- Every time any software feature is viewed or opened
- Time it takes for each scan to complete
- Number of items found in each scan
- With the Adware Cleaner, we collect metadata which describes the infection, so that we can see how prevalent a particular variant of Adware is.
- If there is an error during a scan, we collect a stacktrace and other related information (which may include specific results)
- If the application fails and crashes hard (meaning the user has no option to continue execution of the program), a crash report is sent to us ONLY if the user clicks "Yes" on the dialog which will pop up on the next attempt to start
- We also create a unique ID per customer and a unique Session ID per customer
6. Do Not Track Signals
Some web browsers are developing or offering signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer's online activities over time and across third-party web sites or online services (e.g., a "Do Not Track" ("DNT") signal). A DNT signal is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. We do not monitor or take any action with respect to DNT signals.
7. Ads and Information About You
We may work with third parties, such as network advertisers and ad exchanges that use tracking technologies on our Website in order to provide tailored advertisements on our behalf and/or on behalf of other advertisers across the Internet and we may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party sites and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your activities (including past visits to our Website) across the Internet and mobile media ("Behavioral Ads"). Behavioral Ads enable us to target advertisements to you for products and services in which we believe you might be interested. If you object to receiving Behavioral Ads from us on third party sites, you can learn more about your ability to limit Behavioral Ads below. Our third party ad network and exchange providers, the advertisers and/or traffic measurement services may themselves set and access their own technologies on your device and track certain behavioral usage information via a device identifier. These third party technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements; and (c) understand the usefulness of the advertisements that have been delivered to you.
Statements regarding our practices do not apply to the methods for collecting information used by these third parties or the use of the information that such third parties collect. We do however work with third parties to make efforts to have you provided with information on their practices and any available opportunity to exercise choice. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.
Further, while sites use a variety of companies to serve advertisements, you may wish to visit http://www.networkadvertising.org/optout_nonppii.asp, which provides information regarding this practice by Network Advertising Initiative ("NAI") members, and your choices regarding having this information used by these companies, including the "opt-out" procedures of NAI members. Opting out of one or more NAI members only means that those NAI members no longer will be allowed under their own rules to deliver Behavioral Ads to you, but does not mean you will no longer receive any targeted content and/or ads. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or change web browsers, your NAI opt-out may not, or may no longer, be effective. You may also opt-out of receiving Behavioral Ads on participating sites and services by visiting the Digital Advertising Alliance ("DAA") website at http://www.aboutads.info/choices (or if located in the European Union click here). Similar limitations may apply to the DAA opt-out. We are not responsible for effectiveness of or compliance with any third parties' opt-out options or programs.
8. External Links
9. Social Media Widgets
Our Website may, from time to time, offer publicly accessible blogs or community forums where you can submit ideas, photographs, writings, music, video, audio recordings, computer graphics, pictures, data, information about your location, questions, comments, suggestions or other content, including personal information. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Please note that USTechSupport does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We are not responsible for the privacy or security of any information that you make publicly available on the Website or what others do with information you share with them on the Website. We are not responsible for the accuracy, use or misuse of any user content that you disclose or receive from third parties through the Website.
11. International Users
12. Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of USTechSupport who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for the third parties' direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding twelve (12) calendar months. If you are a California resident and would like to make such a request, please submit your request in writing to:
RealDefense LLC General Counsel 1541 Ocean Ave. Suite 200 Santa Monica, CA 90401 Attn: California Privacy Rights
13. Notification of Changes
14. Contact Information
Customer Escalation Team RealDefense LLC 1541 Ocean Ave. Suite 200 Santa Monica, CA 90401 Email: firstname.lastname@example.org